This service fully complies with the guarantees in the New Zealand Consumer Guarantees Act 1993 (the CGA). If you consider that any Products sent to you are damaged, defective, or fail to comply with any guarantees in the CGA, you can notify us via email and we will examine the received digital and/or physical evidence of the defective Product and will notify you of the outcome via email within 14 days. If a refund is approved, we will process the refund within 14 days of notification.